Forgot your iPhone passcode? Learn how to enable recovery mode on iPhone so you can erase it and reconfigure it.
If you enter the wrong passcode too many times on the iPhone Lock Screen, a warning will appear that your iPhone is disabled. If you can’t remember your passcode when you try again, use a computer to activate recovery mode on iPhone. Recovery mode lets you wipe iPhone, giving you access to set it back up.
After erasing your iPhone, you can restore data and settings from a backup. If you didn’t back up your iPhone, you can set it up as a new device, then download any data you have in iCloud.
Step 1: Make sure you have a computer (Mac or PC)
This process requires a Mac or PC. If you’re using a PC, make sure that it’s running Windows 8 or later and that iTunes is installed. You also need the cable that came with iPhone, or another compatible cable, to connect iPhone to your computer.
If you don’t have a computer and can’t borrow a computer, please visit an Apple Retail Store or Apple Authorized Service Provider for assistance.
Step 2: Turn off your iPhone
1. Unplug your iPhone from the computer if it is connected.
2. Turn off your iPhone using the method for your iPhone model:
- iPhone 8, iPhone 8 Plus, iPhone X and later, including iPhone SE (2nd and 3rd generation): Press and hold the side button and Volume down button until the power off slider appears.
- iPhone 7, iPhone 7 Plus, iPhone 6s, and iPhone 6: Press and hold the side button until the power off slider appears.
- iPhone SE (1st generation), iPhone 5s, and earlier: Press and hold the top button until the power off slider appears.
3. Drag the slider to turn off your iPhone, then wait a moment to make sure it turns off completely.
Step 3: Enable recovery mode on iPhone
1. Get ready by finding a button on your iPhone that you will have to long press in the next step:
- iPhone 8, iPhone 8 Plus, iPhone X and later, including iPhone SE (2nd and 3rd generation) use the side button.
- iPhone 7 and iPhone 7 Plus use the Volume down button.
- iPhone SE (1st generation), and iPhone 6s and earlier use the Home button.
2. Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don’t let go of the button.
3. Keep holding the button until you see the recovery mode screen on your iPhone, then release it
If you see the passcode screen, you need to turn off iPhone and start again.
Step 4: Restore Your iPhone
1. Find your iPhone in Finder or in iTunes on a connected computer. (Learn how to find your connected iPhone.)
2. Select Restore when you see the Restore or Update option. Your computer downloads the software for your iPhone and starts the recovery process. If the download takes more than 15 minutes and your device exits the recovery mode screen, allow the download to complete, then turn off iPhone and start again.
3. Wait until the process is complete.
4. Unplug iPhone from computer, then set up and use your iPhone.